Why Cove Chose igloohome: Robust Data Security and Operational Efficiency

Cove 31-37 Kinta Road shophouse

As technology reshapes the way we live and work, igloohome smart access solutions have become indispensable for businesses managing multiple properties. For Cove, igloohome provided the perfect combination of enhanced data security and operational efficiency—helping reduce overheads while delivering better experiences for residents across Asia Pacific.

Cove’s Challenges Before Switching to Digital Locks

Cove is a flexible living and home rentals provider that applies technology and design to revolutionise the experience for tenants. Operating since 2018, Cove has over 5,500 move-in-ready rooms and apartments across Singapore, Indonesia, Japan, and South Korea, offering stays ranging from a few days to several years.

Before implementing igloohome digital locks, Cove faced several challenges in managing access to their properties. One of the biggest issues was key management, which was time-consuming and inefficient—not only labor-intensive but also prone to errors and delays.

Another significant challenge was security. With traditional keys, tracking who had access to a property was nearly impossible at any given time. This made it challenging to address security concerns, especially in cases of lost or stolen keys. Additionally, they had to rely on physical key exchanges during check-in and check-out, further added inconvenience for both residents and staff.

Finally, emergency access was a major concern. If a resident lost their keys or was locked out, on-call staff had to provide physical access—a process that was both costly and time-consuming, especially during off-hours.

Why Data Security is Our Priority

Smart technology is only as valuable as it is secure. That’s why, at igloohome, we take data security seriously. Unlike many products that outsource their software to third parties, all our systems are developed in-house by our engineering team. We always listen to our customers and make updates based on user feedback.

Moreover, all data is stored securely on Amazon Web Services (AWS).Unlike other brands that may not disclose where user data is stored, igloohome is being transparent to our customers about this. AWS is also a tech-leading security server that ensures robust data protection, privacy, and reliability. When staying at a Cove property, residents can rest assured that their check-in data is always safe.

As mentioned by the Co-founder and COO of co-living operator Cove, Luca Bregoli, “So one of the things that doesn't sometimes get talked about enough in terms of security, it's also like where does the data reside? With igloohome, they do this in-house and they build their software in house. So that gave us a lot more peace of mind.”

Whether it’s securing a single unit or managing thousands, igloohome is committed to protecting your business and your customers.

Smooth Experiences for Businesses and Customers

Data security and innovation are always at the core of igloohome’s solutions. Our backend system generates highly secure, unique PIN codes that are sent directly to guests via the Cove app. This makes check-ins faster, eliminates the need for physical keys, and creates a seamless experience for guests and residents alike.

Convenience should never come at the expense of security. At igloohome, we place user data privacy on the same level as our cutting-edge smart technology. By partnering with forward-thinking businesses like Cove, we’re helping redefine property management for a more secure and connected world.

About Cove

Singapore-based Cove was founded in 2018 to reinvent urban living with flexible, affordable, and community-driven rental housing solutions.

Combining innovative technology with a tenant-first approach, Cove offers furnished homes and flexible co-living spaces across APAC’s major cities, simplifying the rental process for the next generation of urbanites.

Operating nearly 6,000 rooms across four countries, Cove is an established leader in flexible living with a strong presence in Singapore and Indonesia, and has recently expanded into South Korea and Japan. With over 150 islandwide locations, Cove offers a variety of spaces to suit your needs, from heritage shophouses and condos to walk-ups and landed houses.